If you decide to rebook on Airbnb, feel free to come back to this community to ask for insight if you're not sure if something seems right.You may have seen it on Airbnb: a little red and orange badge that almost looks like a military medal, sitting next to the profile picture of experienced hosts. As an experienced Airbnb user, if the deposit had been previously disclosed, I probably would have told the host that the deposit has to be done on platform. However, so hosts may think that using the Resolution Center is onerous or isn't necessary for small deposits and short stay. The deposit is mentioned in the listing details and the house rules.

I sometimes collect deposits from guests, but it's done via Airbnb's Resolution Center, because all transactions must remain on the platform. Was the deposit requirement disclosed in the listing details or house rules? Did any of the reviews mention any negative experiences with the deposits? I can assure you that other guests would have stated their grievance if they had any, regardless if their publication worthiness. The host probably will be suspended and during this undetermined period her reservations will be canceled by Airbnb so those guests may have to find new accommodations on short notice. More than just you and the host will be impacted by this incident. Can appreciate that you were being cautious and don't blame you for contacting Airbnb about the off platform deposit, but I would suggest that you look at all available information before reaching judgment.

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